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Returns Information


Returns policy

We hope that you'll be delighted with everything you buy from us. However, if you're unhappy with your products for any reason, you can return them to us in accordance with this returns policy.

Returns by post

You can return products by post within 14 days of receipt for a refund only. Please ensure that the dispatch note is returned with your products as proof of purchase.

From within and outside the UK, please address your parcel to:

Returns Department, The Growing Obsession, 1 Beggars Ash Cottages, Wellington Heath, Ledbury, Herefordshire, HR8 1LN.

We'll refund the full price you paid for the products, using the same method you used to pay for them, within 30 days of our receiving the product(s).

No exchanges can be made (this is because we can't guarantee stock levels due to expected high turnover of styles).

If products are returned, you should obtain proof of postage from the Post Office. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable care:

You have a legal obligation to take reasonable care of the products while they are in your possession. When we say 'reasonable', we mean:

* You can open the packaging to look at and try on the products, as you would in our store.
* Please don't try on products wearing strong perfume, aftershave or a deodorant that may leave a scent or marks.
* Shoes mustn't be worn outside and no scuffing should appear on the sole.
* Tags shouldn't be removed from any item.
* The original packaging should be retained.

If you don't take reasonable care of the products before returning them to us, you may have to compensate us.

Unfortunately we can't stop an order once it's been confirmed by us. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.

This returns policy does not affect your statutory rights in respect of defective products.

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